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FAQ

1. Q: When will I receive my order?

A: We ship all orders within 3-5 business days. If you have not received your order after 25 business days please feel free to contact us so that we can initiate a tracking process for your missing or delayed package.

2. A: What form of payments to you accept?

A: You may use your debit card or credit card that has a Visa, MasterCard or Discover logo on it. We have a in house merchant account for process Visa, MasterCard and Discover. We do accept payment using Cash or Money orders.  Please contact by email at: info @ MyHeirloomSeeds.com 

3. Q: Do you accept International Orders?

A: We will accept and ship world-wide.

4. Q: What is your return policy?

A: We will gladly accept returns of  within 7 days of receipt of package. No exchange or returns will be accepted after 7 days. Email us at: sales at MyHeirloomSeeds.com to get details on obtaining a return clain number (RCN). Please do not ship your package back to us until you have receive an email confirmation with your RCN and our return address. Any item returned without a RCN will NOT be exchanged. 
All exchanges must contain a copy of your receipt.

5. Q: Taxes and Customs

A: We are not responsible for any additional cost like customs duty and/or taxes due to your country regulations.